Our COVID-19 Protocols for Pet Owners

We are now seeing in-person appointments!

We are exicted to reopen our doors to human clients! Our team members are taking every precaution to make our animal hospital a safe place for pets and people-- and we need your help too! Please read the steps below prior to your in-person appointment and feel free to call us if you have any further questions or concerns.

Carside appointments are still available -- when scheduling your appointment, please let us know if you prefer this option. Then, simply call us upon arrival to the hospital and a team member will come out to you and your pet.

Thank you for your understanding and we look forward to seeing you!

happy dog waiting in back seat

Here are the steps we need you to follow to protect yourself when you make an appointment with us:

1. If You are Sick, Please Reschedule

For your well-being and that of others, please reschedule your appointment if you are sick or experiencing any flu-like symptoms. In the case of a pet emergency, please call our hospital so we can help you figure out how to handle the situation in the safest and quickest way possible.


Following CDC guidelines and the lift of the Illinois mask mandate, masks are now optional. We ask that you use your best judgement when deciding to wear a mask, and please be respectful of others and their decisions. If you would like a mask and do not have one, please let us know and we can provide you with one.


We are doing our best to ensure everyone is safe and healthy during these unprecedented times by sanitizing the exam rooms and other areas of contact after each appointment. Please use the hand sanitizer provided and maintain a social distance from our team members as much as possible. At this time, only one person is allowed in the exam room with their pet(s) due to space limitation.

4. Contact Us if You Have Any Questions

We appreciate your patience and understanding as we work to maintain our COVID-19 protocols based on the most current CDC and local health department information. As always, our priority is to keep your pet happy and healthy.  With these safety protocols in place, we can help keep our clients and our team healthy as well! If you have any questions about our protocols, please contact us at (708) 457-0066.