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We are pleased to confirm your pet’s reservation at our facility!
If your pet is current on our preventative care requirements you may schedule your pet for check-in any
time during our intake hours. If they do not meet any of the preventative care requirements listed
below then we will be happy to help you schedule an appointment with our veterinary team prior to the
time of check-in to get them current on the requirements.
Canine Exam by a staff veterinarian within one year; Fecal parasite and Heartworm tested negative
within one year; Current vaccine status on rabies, distemper/parvo, leptospirosis, bordetella and
influenza (H3N2 & H3N8). Application of an acceptable heartworm and flea prevention on a date within
the effective range of the product.
Feline Exam by a staff veterinarian within one year; Fecal parasite tested negative within one year;
Current vaccine status on rabies and distemper. Application of an acceptable flea prevention on a date
within the effective range of the product.
Plan at least 30 minutes for the initial intake process. If your pet is currently taking any medication or
receiving subcutaneous fluids, please be sure to bring these prescriptions with you. Please arrange to
have your pet’s complete medical record including current vaccination records if you are a new client
sent over in advance of your reservation date. All patients that are not current on required vaccines or
tests, are strongly recommended to have a scheduled appointment two to three weeks prior to their
reserved intake date. Failure to Make An Appointment, may result in a long wait time at check-in.
Below is a list of additional information needed to ensure a successful check-in.
1. Information about your pet – Please read, print and complete this boarding form. Please send the
completed form to us prior to your reservation date or bring it with you on the check-in day.
2. Boarding/Daycare Requirements – For the health and safety of all our boarders, it is your
responsibility to ensure that your pet has all preventative care requirements addressed prior to the first
day of your reservation. We reserve the right to refuse the intake of your pet to our facility if they are
found to be deficient of any of our preventative care requirements, currently ill with a potentially
contagious disease, dangerously aggressive or their admission is otherwise deemed to be an
unacceptable threat to the health and safety of our other boarders, themselves or our staff at the time
of check-in. If any preventative care requirements are to be performed during my pet’s stay this will be
done at my expense. If a required fecal screening is positive, necessitating treatment, I understand that
appropriate medication will be prescribed and administered at my expense
3. Food – We recommend that you bring your pet’s regular food to minimalize stress and reduce the
chance of stomach upset. Please pre-portion in baggies and label. Bowls are provided. Please do not
bring your own bowls unless medically required.
4. Personal Belongings – We provide bedding for naptime and toys for playtime. If you choose to bring
your own bedding or other personal items, please be aware that these items may become soiled, lost
or damaged during the stay. Remember to take leashes, collars and harnesses with you when you
leave. You can bring them back in at the time of pick-up. We are not responsible for any damaged or
lost personal items.
5. Medications – Any pet that requires medication of any kind is considered a “medical boarder”. This
means there will be an additional daily charge to medicate your pet during their stay. All medications
need to be in the original containers they were dispensed in with proper labeling. A separate charge will
be assessed if any medication refills are needed while boarding.
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Our veterinarians reserve the right to refuse to authorize the administration by our staff of any
medication that is deemed to be unsafe including “unsourced” medications that were acquired by a
means outside of our accepted distribution channels. This policy is designed to protect our patients,
veterinarians, staff, and our reputation. These “unsourced” medications are at an increased risk for
fraudulent or improper manufacturing. In addition, we also feel that there is an increased risk for
adulteration, contamination or mishandling of the medication during distribution and storage which
may render them no longer safe or effective. This is especially true when considering the use of
Our accepted sources for medications to be procured include the following places:
6. Pick-up Times – A pick-up time is to be arranged at time of check-in.
a. I agree, that either I, or an authorized agent of mine will promptly pick-up my pet and pay for all
accrued charges at the agreed upon date and time.
b. Please contact us at least 24 hours in advance of this time if you will need to change your pick-up
i. If the new pick-up time requested is an extension of more than two days beyond the original date
of pick-up, I agree to pay over the phone at that time for all related expenses up to the current date.
ii. If I fail to comply with these pick-up guidelines and do not provide adequate advance notice as
described above than additional fees may apply.
iii. I further agree that if I do not comply with these pick-up guidelines and/or am unable to be
reached, the pet will be considered abandoned after 5 business days after their pick-up time. We may
handle this abandonment in the best interests of the pet and/or the hospital in accordance with the
local laws and I will still be responsible for all related fees.
7. Payment – Payment must be made in full for the entire boarding stay and any additional services
provided at the time of pick-up. Pre-payments, when due, will be taken at the time of check-in. Boarding
stays over 10 days and holiday pick-up times (if available), require a pre-payment. Boarders may be
subject to additional fees on the holidays listed below:
An assessment needs to be done prior to your pet being approved to participate in daycare. If your pet
has not already had an assessment completed previously, one may be done, at the Day Care Team’s
discretion, at no cost to your while your pet is boarding. This does not guarantee a place in our
daycare program, if not scheduled in advance.
I agree that there are inherent risks and potential complications, such as illness or injury, in sending my
pet to any facility where groups of pets are allowed to intermingle. I have been encouraged to discuss
any concerns I have about those risks and have had all of my questions and concerns addressed to my
satisfaction. I further agree to accept these risks because they are outweighed by the benefits of this
I certify that:
If you have any questions or concerns regarding your pet’s stay, please do not hesitate to reach out to
us. We look forward to taking care of your beloved pet!
Make An Appointment
4321 N Harlem Ave,Norridge, IL 60706
8:00am - 7:00pm
8:00am - 3:00pm
10:00am - 2:00pm